Quality Control and Compliance Team
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Recent activity by Quality Control and Compliance Team-
How long does it take to review a listing pending for verification?
Diamond - 2 hours Ruby - 4 hours Sapphire - 6 hours Emerald - 8 hours Please note that listings submitted outside of business hours (Monday - Friday, 9am to 6pm), on public holidays, and ...
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What documents do I need to verify Off-plan properties?
We now allow verification for “off-plan secondary” listings using the same verification process as any other listing. Documentation required for Off Plan Verification Oqood or Sales Purchase...
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What is a verified listing and what are the benefits of verifying?
Verified – what does it mean? ‘Verified’ is a badge granted to listings that can authenticate its 3 critical requirements. Authorisation: every agent is required to authenticate their ‘right to ad...
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What does market average quality score mean?
It is an average of all companies' quality score in the market based on your search criteria
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Who has access to leads insights ?
Only decision makers and admins
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How is the email open rate calculated?
We look at the total number of open emails and divided by the total number of email received which is equivalent to the email open rate
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How is the call response rate percentage calculated ?
We look at the total number of calls answered divided by the total number of calls received which is equivalent to the call response rate
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What is the difference between the calls insights in the leads insights and in the leads section?
Calls insights in the leads insights section provides an overview of total number of calls and answering rate while the calls in the leads section provides the breakdown for each call which inclu...
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Can I see the caller's phone number in the call insights or only under leads/ calls?
You can view the caller's phone number on the leads section under " Calls"
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Can I see the call details per agent and the time of the call?
Yes you can, it is located on the leads section under " Calls "