Quality Control and Compliance Team
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Activity overview
Latest activity by Quality Control and Compliance Team-
Quality Control and Compliance Team created an article,
What documents do I need to verify Off-plan properties?
We now allow verification for “off-plan secondary” listings using the same verification process as any other listing. Documentation required for Off Plan Verification Oqood or Sales Purchase...
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Quality Control and Compliance Team created an article,
Who has access to leads insights ?
Only decision makers and admins
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Quality Control and Compliance Team created an article,
How is the email open rate calculated?
We look at the total number of open emails and divided by the total number of email received which is equivalent to the email open rate
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Quality Control and Compliance Team created an article,
How is the call response rate percentage calculated ?
We look at the total number of calls answered divided by the total number of calls received which is equivalent to the call response rate
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Quality Control and Compliance Team created an article,
What is the difference between the calls insights in the leads insights and in the leads section?
Calls insights in the leads insights section provides an overview of total number of calls and answering rate while the calls in the leads section provides the breakdown for each call which inclu...
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Quality Control and Compliance Team created an article,
Can I see the caller's phone number in the call insights or only under leads/ calls?
You can view the caller's phone number on the leads section under " Calls"
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Quality Control and Compliance Team created an article,
Can I see the call details per agent and the time of the call?
Yes you can, it is located on the leads section under " Calls "
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Quality Control and Compliance Team created an article,
Can we see the whatsapp number of the sender?
You are able to see the whatsapp number on the leads sections under " Whatsapp "
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Quality Control and Compliance Team created an article,
Can I listen to call recordings on the insights page?
You won't be able to listen to the call recordings from the leads insights, however, they are available on the leads section under " Calls"
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Quality Control and Compliance Team created an article,
For the call insights, if I receive a call now, will I be able to see those details immediately?
The calls are updated within 24 hours on a daily basis, located in the leads section under " Calls"