If you are having an issue with the auto-importing of leads or think it is not working correctly, go through this checklist to troubleshoot it:
1. Check if the XML settings is correctly configured
Navigate to the Admin > Profile > XML section, and check which option is selected under the XML Email option. If inquiries are sent a common mailbox, ensure Company is selected. If enquiries are emailed directly to real estate agents, ensure Agent is selected.
2. Ensure that the lead emails in the mailbox are not moved to sub-folders
PropSpace auto-import feature works by watching out for incoming emails from property portals. If you manually move an enquiry email or use filters to automatically move them to sub-folders, PropSpace will not be able to read them and record those leads.
3. Do not use a full stop "." in your password for your email address
Many online services restrict the use of the full stop character "." in passwords for security reasons. PropSpace follows the same protocols and does not allow using full stop as a character in the password field. If your email address password includes a full stop, please update it to a new one without the character.
4. Ensure your email provider does not block access
Mail providers such as Gmail use 2-step verification to log into your email as an advanced security measure. However, that would prevent the PropSpace auto-import feature from being able to access your emails to check for leads. Either you can disable the 2-factor authentication, or request your provider for an App Password (Gmail allows you to create an auto-generated password to allow an app to access your emails)
5. Ensure the email settings are correctly configured
Recheck if the email login details have been correctly recorded in PropSpace. Run through the steps again of setting up your auto-import of leads.