Overview

Welcome to Property Finder! We are committed not only to being a platform but also a dedicated partner in your business's growth. To help you get the most out of your subscription and achieve your goals, we have several teams ready to assist you.

This guide will introduce you to the key roles at Property Finder, explain how they can help you, and detail the best ways to get in touch.

Tailored Support for Your Needs

We know that different people in your organization have different priorities. We tailor our communication and support based on your role:

• 👤 Agent: Your focus is on generating leads, managing your listings, and closing deals. Our teams can help you with listing performance, lead quality insights, and using our tools to become a top performer.
• 🖥️ Admin: You are the backbone of the office, managing listings, user accounts, and often the CRM integration. We are here to help you streamline these processes, troubleshoot any technical issues, and ensure your agency's listings are always live and accurate.
• 📈 Decision Maker: Your focus is on strategy, Return on Investment (ROI), and overall business growth. Our strategic teams work with you on package selection, market analysis, and long-term planning to ensure you are maximizing your partnership with Property Finder.

Your Dedicated Partners at Property Finder

Depending on your needs and your client segment (e.g., Diamond, Ruby, Emerald, and Sapphire), you will interact with the following dedicated professionals. Click Here for more information about Partner Program.

Business Consultant (BC)

Your Business Consultant is your primary strategic contact when you first join or consider upgrading your Property Finder package.

• Who they are: Experts in the UAE real estate market and our product offerings.
• How they help you:
  • Understanding your business objectives to recommend the most suitable subscription package.
  • Providing market insights and data to help you make informed strategic decisions.
  • Guiding you through the onboarding process to ensure a successful start.
  • Acting as your advisor for commercial discussions and contract renewals.

Customer Success Manager (CSM)

Once you are onboard, your Customer Success Manager is your long-term partner dedicated to helping you achieve your business goals using our platform.

• Who they are: Your proactive performance and relationship manager.
• How they help you:
  • Conducting regular performance reviews to analyze your ROI.
  • Sharing data-driven recommendations to improve lead generation and agent performance.
  • Ensuring your team is fully utilizing all the tools included in your subscription.

Find Answers Instantly: Explore Our Help Center

Before reaching out, your quickest path to an answer is often our comprehensive Help Center. It’s a self-service knowledge base available 24/7 to help you solve problems and learn more about our tools.

Inside, you will find:

• Getting Started Guide: Perfect for new users, this section provides a step-by-step walkthrough of the essentials, from setting up your profile and publishing your first listing to understanding your dashboard.
• In-Depth Product Articles: Our extensive library covers everything you need to know about Property Finder's features. Find detailed guides on topics like:
  • Optimizing your listings with our quality score.
  • Using boosting products like Spotlight and CTS effectively.
  • Understanding your performance reports and analytics.
  • Managing your leads.
  • Troubleshooting common issues.

Your Go-To Support for Daily Operations: The Customer Support Team

For all your day-to-day technical and operational questions, our Customer Support team is your first point of contact. They are the experts on the inner workings of our platform. 

Who they are: Our frontline problem-solvers and product experts.

How they help you:

• 📝Listing Management & Quality: Resolving any issues with your listings, from upload errors and incorrect information to missing photos. We also guide you through our quality check process to ensure your listings meet our standards and go live quickly.
• ⚙️Technical & Platform Support: Assisting with technical difficulties such as login issues, password resets, and troubleshooting our tools like Manager and Lead Tracker.
• 🔄API Integration: Providing first-line support for issues related to your CRM or XML feed, ensuring your entire property portfolio is synced and displayed accurately on Property Finder.
• 👥Account Administration: Helping you manage user access for your team, from adding new agents to deactivating old accounts.

How to Reach Us: Support Hours & Channels