Call Tracking is a feature that allows Property Finder to capture the call details and keep a copy of the call recording for your use.
When you activate call tracking, the system will assign a DID number to your profile (Dummy number), this number will be displayed on the website (instead of your actual phone number), and when someone tries to call you regarding a listing, Property Finder will forward the call to your actual number.
What is covered?
- Call Tracking requirements
- How to activate Call Tracking
- How to deactivate Call Tracking
- Frequently Asked Questions
Call Tracking requirements
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The user must have at least one live listing at the time of requesting a call tracking number |
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Tip: When call tracking is active, you can go to PF Expert > Leads > Filter by Calls to find the call recordings |
How to activate Call Tracking
To acquire a call-tracking number, navigate to your profile and locate the call tracking number under private profile information.
Click on Assign call tracking to receive your call tracking number instantly.
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Note: You might get an error when you try to activate call tracking if we don't have available call tracking numbers "Call tracking number is currently unavailable. Please try again early the next day. Call tracking numbers are assigned on a first-come, first-served basis" |
How to deactivate Call Tracking
You can send an email to support@propertyfinder.ae to deactivate the call tracking number.
Make sure to send the email from an active admin user.
Frequently Asked Questions
To acquire a call tracking number, ensure you have an active call tracking product associated with your account. Then, navigate to your profile and locate the call tracking number under profile information. Click on "Assign call tracking" to receive your call tracking number instantly.
Either an admin can assign a call tracking number to an agent, or an agent can assign it to themselves.
No, users must contact support@propertyfinder.ae to deactivate their call tracking number.
No, each user must be assigned individually.
- Your account must have an active call-tracking product.
- The user must have at least one live listing at the time of requesting a call tracking number.