WhatsApp Enterprise solution enables you to receive your WhatsApp leads from Property Finder to your CRM system if you are using WhatsApp Business API, Bot, or third-party Cloud Service to manage your WhatsApp leads.
If your agents are using individual WhatsApp numbers, check WhatsApp Insights.
What is covered?
- What is WhatsApp Enterprise?
- How Does WhatsApp Enterprise Work?
- How to activate WhatsApp Enterprise?
- Frequently Asked Questions
WhatsApp Enterprise
Unlike WhatsApp Insights, WhatsApp Enterprise sends the leads to you in a format that your CRM or Third Party Cloud Service can read.
- Receive your leads through the API to your CRM system
- All leads are sent in a template that your system can read
- You have full control over your WhatsApp leads
How Does WhatsApp Enterprise Work?
Similar to WhatsApp Insights, when a prospect lead clicks on the WhatsApp button on your listing, they will be able to send a pre-populated message to Property Finder's WhatsApp services, then you can forward it to your team.
WhatsApp Enterprise process:
- Property seeker clicks on the WhatsApp button on your listing to send their inquiry.
- The property seeker will receive an automated reply confirming that their message is delivered.
- You will receive the lead details on your CRM through the API. (check the template below).
- The person in charge (or your system) will need to forward the lead details along with the conversation link to the concerned agent.
- The agent can start the conversation with the property seeker by clicking on the link you shared with them.
How to activate WhatsApp Enterprise?
- Share the technical documentation with your IT/Developer team.
- Your Developer team should be able to understand the requirements of the integration.
- Your Developer team will need to create a Webhook URL, once the Webhook URL is ready, your Admin user can contact us to share the Webhook URL and obtain an API Key.
- The API Key will be used by your Developer Team to finalize the integration on your end.
- Once confirmed, we can test and go live with the integration.
Frequently Asked Questions
WhatsApp Enterprise is the solution that sends the leads through an API directly to your system. WhatsApp Insights forwards the lead directly to the agent's WhatsApp number.
- Share the technical documentation with your IT/Developer team.
- Your Developer team should be able to understand the requirements of the integration.
- Your Developer team will need to create a Webhook URL, once the Webhook URL is ready, your Admin user can contact us to share the Webhook URL and obtain an API Key.
- The API Key will be used by your Developer Team to finalize the integration on your end.
- Once confirmed, we can test and go live with the integration.
Yes, however, SuperAgent takes into consideration your overall response rate (which includes WhatsApp).
If you choose not to have WhatsApp Insights activated, we will have no way of calculating your WhatsApp responses and their times, which will make it harder for you to achieve the SuperAgent status.
No. when you click to respond to a property seeker it will open a private WhatsApp message between you and them.
When you are not using WhatsApp Business API (Bots, cloud service, or 3rd party services to manage WhatsApp Leads) and you would like to have all your WhatsApp leads in your CRM system.
WhatsApp Enterprise is designed for clients who are using WhatsApp Business ABI (Bots, cloud service, or 3rd party services to manage WhatsApp Leads) and desire to enable WhatsApp Insights tracking to have visibility on their Agents' performance.