What is covered?

1. What is Call Tracking
2. Call Tracking requirements
3. How to activate Call Tracking
4. How to deactivate Call Tracking
5. FAQ

What Is Call Tracking

Call Tracking is a feature that allows Property Finder to capture the call details and keep a copy of the call recording for your use. 

When you activate call tracking, the system will assign a DID number to your profile (Dummy number), this number will be displayed on the website (instead of your actual phone number), and when someone tries to call you regarding a listing, Property Finder will forward the call to your actual number. 

Tip: When call tracking is active, you can go to PF Expert > Leads > Calls to find the call recordings

Call Tracking requirements

	Your account must have an active call-tracking product.
	The user must have at least one live listing at the time of requesting a call tracking number.

How to activate Call Tracking

To acquire a call-tracking number, ensure you have an active call-tracking product associated with your account.

Navigate to your profile and locate the call tracking number under profile information.

Click on "Assign call tracking" to receive your call tracking number instantly.

Note: You might get an error when you try to activate call tracking if we don't have available call tracking numbers "Call tracking number is currently unavailable. Please try again early the next day. Call tracking numbers are assigned on a first-come, first-served basis"

How to deactivate Call Tracking

You can send an email to support@propertyfinder.ae to deactivate the call tracking number.

Make sure to send the email from an active admin user. 

Frequently Asked Questions