We understand that flexibility is key when it comes to making transactions, and that's why we've curated the Payments Page that is designed with your preferences in mind.
Our commitment to providing you with a hassle-free experience extends beyond just our products or services; it's embedded in the very way you pay for them.
What is covered?
- How do you make the first payment on your contract?
- How to see my payment history?
- What are the available payment options?
- How to change my payment method?
- Frequently Asked Questions
How do you make the first payment on your contract?
To simplify the process, it's not required to log in to PF Expert to pay for your contract.
After signing your new contract with Property Finder, you will be redirected to PF Expert to add your card to complete the payment.
How to see my payment history?
You can manage your payments from PF Expert by visiting the Payment Page.
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Note: Payments page is available only to Decision Makers, Advisors, Finance Roles, and users with special permissions. |
| Log in to PF Expert | |
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Navigate to PF Expert > Contracts and Payments |
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| Click on Payments |
What are the available payment options?
You can pay securely using one of two payment methods
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Credit or Debit Card |
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| Bank Transfer |
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Note: If the Bank Transfer option is not available for you, please contact your business consultant to check your eligibility to pay by Bank Transfer. |
How to change my payment method?
If you wish to change the payment method, click on the item available in the "Mode" column to switch between Card and Bank Transfer.
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Note: Changes will apply to future invoices. |
You can also change the card that will be used by clicking on "Card" in the "Mode" column to select another card.
| Locate the Payment you wish to change the method for | |
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Click on the corresponding field under "Mode" |
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| Select the new Payment Method |
Frequently Asked Questions
You can pay securely by credit/debit card or by bank transfer.
When you add a card, a nominal amount is charged to validate and authorize the card for future charges. The full order amount is charged only on the order due date.
If your due date is today or you have an overdue payment, the order amount will be charged when you add a card.
Please contact your business consultant to check your eligibility to pay by Bank Transfer.
Yes, you can change the payment method at any time from the 'Contracts & Payment' tab in PF Expert.
Changes will apply to subsequent invoices.
A user with the Decision-maker, Advisor, or finance roles with access to the ‘Payments’ tab in PF Expert can update the payment method.
If you lack permission or are unable to do so, your business consultant can contact our support team to update your role.
Yes, payment methods can differ for various orders, and changing one does not affect others.
No, clients need to initiate payments through their bank manually and include the unique order reference in the description/comment section during bank transfers.
Yes, you can pay with different cards.
In the Payments tab select 'Mode' to change the payment method.
You can initiate a payment seven days prior to your due date.
CTS & Community Expert payments are processed as soon as you complete your order.
You can delete any previously saved card that is not set as ‘default’ for an active order. To do so, go to PF ExpertPaymentsModeManage Cards, then click the three dots to select the ‘delete option’ from the drop-down menu of your chosen card.
When your card is declined and fails to charge the invoice amount, you will see the failed payment status on the payment page as well as the exact decline reason.
You will also receive an email notification when your payment fails.
Common decline reasons include insufficient funds, incorrect card details, incorrect OTP, etc.
Please ensure you are entering the correct card information and it has sufficient balance.
In situations where your saved card was not charged as it does not support recurring payments, you will be able to make a one-time payment.
When your card is declined and is not saved, you will see the failed status on the payment page as well as the exact decline reason.
Common decline reasons include incorrect card details, incorrect OTP, etc. Please ensure you are entering the correct card information at all times.