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What is covered?
- What is the Bonus Credits offer for SuperAgents?
- How many bonus credits do I have?
- Why do I not see the bonus credits in my account balance?
- What happens if I spend more credits than my allotted bonus credits on Spotlight?
- Can I refund my credits for an unlimited number of Spotlight campaigns?
What is the Bonus Credits offer for SuperAgents?
For a limited time, between 19 September to 19 November 2023 - each agency is entitled to a refund of up to 100 credits per SuperAgent for credits they have spent on Spotlight.
Credits spent on Spotlight are automatically added to your account on a bi-weekly basis.
How many bonus credits do I have?
Each agency has been allocated 100 credits for each SuperAgent within the agency.
(No. of SuperAgents x 100 credits)
For example: If your agency has 10 SuperAgents, they are entitled to a total refund of 1000 credits spent on Spotlight between 19 September to 19 November 2023.
Credits will be refunded into your account bi-weekly, along with an update on your remaining balance.
Why do I not see the bonus credits in my account balance?
Credits, equivalent to what you spent on Spotlight are refunded automatically into your account bi-weekly.
What happens if I spend more credits than my allotted bonus credits on Spotlight?
Any credits spent over the allotted bonus credits are deducted from your account and are not refunded.
For example:
Agency A has 5 SuperAgents and thus 500 bonus credits allocated in total for Spotlight.
If they spend a total of 750 credits on Spotlight - they are refunded 500 credits and 250 credits is deducted from their account balance. Credits are refunded automatically on a bi-weekly basis.
Can I refund my credits for an unlimited number of Spotlight campaigns?
Yes, any amount of credits spent on Spotlight (to a maximum of 100 credits per SuperAgent) is refundable, regardless of the number of Spotlight campaigns.