You can enjoy a higher grade of benefits by upgrading your contract during renewal or by requesting an upgrade to your existing contract.

If the size of the new contract or upgrade is higher and meets the minimum annual spend threshold for the next tier, your tier level will be updated on PF Expert and you’ll start enjoying the benefits that come with the new tier.

There is a way to unlock the benefits that apply to the Diamond tier without the need to increase your annual spending.

By choosing Property Finder as the exclusive portal where you advertise and meet the following criteria, you can become a Diamond customer and enjoy all the corresponding benefits.

Please also refer to the applicable terms and conditions in the Property Finder Partner Program Rules.

Eligibility criteria for exclusivity

Purchase of ad hoc products like Media or LeadGen are not considered while determining annual spending.

If you plan to decrease the value of your annual contract, you’ll automatically move to a lower tier in line with the spending threshold at the time of renewal.

You’ll see your new tier reflected on PF Expert and your business consultant will keep you informed of the benefits you will be forfeiting.

If you upgrade your contract for the remainder of your contract period with a subscription product, it will count toward the calculation of your spend threshold and if applicable, you’ll be upgraded to a new tier based on your newly increased spending.

This change will be reflected on PF Expert and will also be communicated by your business consultant.

Benefits are linked to a customer’s specific account and are non-transferable to other companies.

In the event you run multiple subsidiaries, the benefits will accumulate at the corporate / parent company’s level.

Benefits are valid for the period of the contract (1 year) and tiers will be updated based on the new contract signed.

The rebate will be made available only if you fall in the Diamond and Ruby tier.

Please see the additional conditions applicable to rebates under the Partner Program or speak with your business consultant to learn more about this benefit.

To unlock the reward, a customer must meet the following additional conditions:

• Must be a Property Finder customer with a contract of at least 12 months.
• The renewal value of the new contract should be at least 10% higher than the previous contract.
• Purchase of ad hoc products like CTS, Media, and LeadGen will not be considered as part of the annual contract value and will not be eligible for rebate calculation.
• If you upgrade the contract in the middle of its tenure, the new spending will be considered as part of the contract if the upsell is effective until the end of the renewal period.
• If more than 40% of your agents have the SuperAgent status in the UAE.
• Eligible only for organizations that employ a minimum of 3 real estate agents.
• Rebates will only be available for use at the end of the contract for the first year. After this, rebates can be used as per monthly accrual.
• Customers with up-to-date payment history. If payment is missed, they forfeit their tier status and any accrued rebate.

Our partner support team is here to help resolve your issues and answer your questions related to any of our products and services including account settings, adding new users, access controls, adding locations, training requests, call tracking activation, publishing listings, and leads management.

You can reach out to our dedicated customer support professionals through the following channels:

• Expert chat (All countries)
• Email: Support@propertfinder.ae
• WhatsApp/Phone: +971 800 7346337

You can reach out to us any time between 9 am to 9 pm UAE time.

Based on your tier, you will be given priority, i.e. customers in the Diamond tier will be served first in the queue for any support channel.

The same order of priority will apply to customers from other tiers, for instance, a customer from the Ruby tier will be served first when waiting with customers from Sapphire or Emerald in the support channel’s queue.

To get your listings verified, log into your PF Expert, go to the ‘Properties’ tab, hover over the chosen listing’s Quality Score, click ‘Submit’ documents for verification and start uploading the required documents.

We encourage you to verify all your listings to get better exposure for your properties and more leads from Property Finder. Please check the Help Center article here for more details.

You can learn how to get your agents by checking the Help Center article here.

During the onboarding process, our Learning Partners will get in touch with you and they will schedule the training session at your convenience.

Our training is designed to support you in succeeding in your job. We will help you develop the right skills and you will learn how to utilize our products and services efficiently to meet your goals and stand out.

Please contact your business consultant or reach out to our support team via email support@propertyfinder.ae and they will arrange for the training based on your tier eligibility.

Agent Hub is a dedicated blog for the customers of Property Finder. It covers relevant and informative content for admins, agents, and decision-makers in real estate brokerages in the UAE.

Agent Hub can be accessed through our website https://www.propertyfinder.ae/

The Property Finder Awards is a proprietary event that is run and managed by Property Finder.

The awards are dedicated to honoring and celebrating the best and brightest real estate agencies, developers, and brokers in the region.

The nominees for the Property Finder Awards are identified based on their performance on quality-related metrics. In order for you to qualify as a nominee, we suggest you ensure that both your agents and your brokerage focus on improving the metrics of quality like the performance of your agents, the number of SuperAgents in your brokerage, verified listings, verified agents and quality score to name a few.

Winners are selected based on a predetermined weightage allocated to data and submissions made by nominees which is evaluated by a panel of experts at Property Finder. To learn more about Property Finder Awards, please reach out to your business consultant.

Property Finder runs panel discussions with industry experts on an ad-hoc basis. The topics are predetermined by Property Finder and the experts are selected based on their experience on specific topics.

These discussions are pro-actively organized and managed exclusively by Property Finder. If you belong to a tier that qualifies you to join a panel discussion, feel free to share your interest with your business consultant.

With a dedicated theme, our monthly newsletter empowers you with insights on all things real estate. It also features columns from our clients demonstrating the best practices on the chosen topics that could benefit the industry at large.

If your tier qualifies you to feature in our monthly newsletter, you can share your interest with your business consultant and we will be in touch with you.

BAB is an exclusive forum of industry experts created and led by Property Finder. The sole objective of BAB is to partner with these experts to exchange ideas, receive feedback, and discuss innovations, regulations, policies, and any relevant topics that might impact the real estate industry.

BAB members are selected based on profile and content fit. Selection is at the sole discretion of Property Finder.

Social media and PR opportunities with Property Finder are limited and subject to profile and content fit.

Property Finder will proactively engage with you, should there be opportunities that are relevant to you.

The Property Finder Partner Program is governed by our Subscription Terms and Conditions as well as the Property Finder Partner Rules. These are available on our website.