Who can use this feature?
Admins, and Agents
WhatsApp Leads that come through Property Finder are captured in PF Expert, you will find all your WhatsApp Leads in PF Expert > Leads > WhatsApp Leads.
You will be able to track all WhatsApp leads received by all your Agents including the property seeker's contact number, agent name, and property reference number.
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Note: WhatsApp Insights or WhatsApp Enterprise is required for WhatsApp Leads to get recorded |
What is covered?
WhatsApp Message Status
When a property seeker sends a WhatsApp message to your agent's WhatsApp number, a lead is created for you in PF Expert showing the status of the WhatsApp message.
Here are the different statuses that you can see:
Not Delivered: The message from the property seeker was not delivered to the assigned agent.
Waiting: The message is in the queue and waiting to be delivered to the assigned agent.
Delivered: The message has been received by the assigned agent.
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Note: If the message stays on "Waiting" or "Not Delivered", contact PF Support to resolve the issue. |
Filtering WhatsApp Leads
You can filter your WhatsApp leads to help you find a lead quicker.
In the below example, we are filtering all leads by listing reference "pfflex-3691427".
You can also filter WhatsApp leads using the below filters:
- Property Seeker's WhatsApp Number
- Message Status
- Date of the Message
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Tip: If you wish to remove all filters, click "Reset". |
Frequently Asked Questions
Yes. You can check Leads Insights to view how you are performing in terms of Calls, Emails, and WhatsApp Leads.
The message will show "Waiting" until it is sent out from our servers to your number.
If the message continues to show "Waiting" even after you receive it on your number, please contact PF Support to resolve the issue.
"Not Delivered" means that we are sending the message to your number, but are not receiving confirmation that you received it.
Double-check that you have an internet connection and that your WhatsApp number is active.
If the message still says "Not Delivered" please contact PF Support to resolve the issue.