Skip to main content

WhatsApp Enterprise

Omar Elrouby
  • Updated

Who can use this feature?

Admins

WhatsApp Enterprise solution enables you to receive your WhatsApp leads from Property Finder to your CRM system if you are using WhatsApp Business API, Bot, or Third Party Cloud Service to manage your WhatsApp leads.

If your agents are using individual WhatsApp numbers, check WhatsApp Insights.

What is covered?

  1. What is WhatsApp Enterprise?
  2. How Does WhatsApp Enterprise Work?
  3. Message Template
  4. Frequently Asked Questions

 

WhatsApp Enterprise

Unlike WhatsApp Insights, WhatsApp Enterprise sends the leads to you in a format that your CRM or Third Party Cloud Service can read.

  • Receive your leads through the API to your CRM system
  • All leads are sent in a template that your system can read
  • You have full control over your WhatsApp leads

 

How Does WhatsApp Enterprise Work

Similar to WhatsApp Insights, when a prospect lead clicks on the WhatsApp button on your listing, they will be able to send a pre-populated message to Property Finder's WhatsApp services, then you can forward them to your team.

WhatsApp Enterprise process:

  1. Property seeker clicks on the WhatsApp button on your listing to send their inquiry.
  2. The property seeker will receive an automated reply confirming that their message is delivered.
  3. You will receive the lead details on your CRM through the API. (check the template below).
  4. The person in charge (or your system) will need to forward the lead details along with the conversation link to the concerned agent.
  5. The agent can start the conversation with the property seeker by clicking on the link you shared with them.

 

WhatsApp Message Template

You’ve just received a new lead!

Reference : {variable}
Type : {variable= Property type & offering type}
Price : {variable}
Location : {variable}
Mob : {variable}

https://www.propertyfinder.ae/to/{[0+9]+}/{(en) | (ar)}

This is the tracking link to be sent to the agent for the conversation with home seeker

https://www.propertyfinder.ae/leads/v1/lead/message/{[0+9]+}/{[A-Za-z0-9]+}

The first link is the Property Link This is the listing’s link on PropertyFinder. 

https://www.propertyfinder.ae/to/{[0+9]+}/{(en) | (ar)}

The second link is the Tracking Link This is the tracking link to be sent to the agent to initiate the agent and home seeker’s chat.

https://www.propertyfinder.ae/leads/v1/lead/message/{[0+9]+}/{[A-Za-z0-9]+}

 

Frequently Asked Questions

WhatsApp Enterprise is the solution that sends the leads through an API directly to your system. WhatsApp Insights forward the lead directly to the agent's WhatsApp number.

 

Please fill in the below form, you will receive an email with a calendar link to book a 30-minute session with our Technical Team to provide the details and the API key.

Request Form.

 

Yes, however, SuperAgent takes into consideration your overall response rate (which includes WhatsApp).

If you choose not to have WhatsApp Insights activated, we will have no way of calculating your WhatsApp responses and their times, which will make it harder for you to achieve the SuperAgent status.

No. when you click to respond to a property seeker it will open a private WhatsApp message between you and them.

We distinguish between working hours and non-working hours to not affect your response times negatively.

Related articles