Who can use this feature?
Admins and Agents
SuperAgent Insights give you visibility on your performance and provide personalized recommendations to gain or maintain your SuperAgent status.
Learn more about What is a SuperAgent.
What is covered?
SuperAgent Insights For Admins
Admins can access the SuperAgent Insights from PF Expert > PF Insights > Agent Insights
Then click on the name of the Agent you wish to check the Insights for.
SuperAgent Insights For Agents
Agents can view the SuperAgent Insights from PF Expert > PF Insights.
This view is the same for Agents and Admins.
SuperAgent Insights Overview
The SuperAgent Insights Overview page provides a quick overview of the below metrics.
- Overview: This shows your current SuperAgent status and how many of the criteria you have met.
- Agent Performance: Learn more about Agent Performance.
- Customer Feedback: Learn more about Customer Feedback.
- Response Rate: an overview of your overall response rate (Percentage Answered Leads).
- Live Listings: Overview of your live listings.
- Track Record: Track Record, learn more about Under Offer.
Agent Performance
The Agent Performance progress bar is the indication of your current standing as an agent.
The Agent Performance widget also indicates if you are a SuperAgent. The widget turns into a Golden Star when an agent belongs to the top 10% of the agents.
The progress bar is out of 100%. Typically 65% or more Agent Performance would get an agent the SuperAgent status.
A high Agent Performance gets you the SuperAgent status and gives you more exposure to property seekers.
- SuperAgent Eligibility: Shows if you are meeting, or missing any of the eligibility criteria to become a SuperAgent.
- Criteria: See how you are doing on the 3 criteria that are measured in your performance, WhatsApp response time, Overall response rate, and average listing quality score.
- Progress: A graphical representation of your response times on "WhatsApp" and your average "Listing Quality" over time.
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Note: Calls are only counted if you have Call Tracking enabled. WhatsApp Responses are only counted if you have WhatsApp Insights or WhatsApp Enterprise Active. Leads received out of working hours, will not affect your response rates. |
Customer Feedback
Property Finder asks property seekers to give feedback on their interactions with agents.
In addition to the Widget on the Overview page, we have added a dedicated tab for Customer Feedback.
Customers can rate their interactions with agents between 1 and 5 stars with 1 being the lowest and 5 being the highest in quality.
A high overall rating increases your Agent Performance, gets you the SupeAgent status, and gives you more exposure to property seekers.
- Unattended Enquires: Unresolved customer inquiries that have not received a response or proper attention from the agent.
- Overall Rating: The average star rating out of 5 that your clients have left you based on your interactions.
The agent Performance progress bar is the indication of your current standing as an agent. The Agent Performance widget also indicates if you are a SuperAgent.
The widget turns into a Golden Star when an agent belongs to the top 10% of the agents.
Property Finder uses the agent’s overall Responsiveness, Listing Quality, Transaction History, and Customer Feedback to calculate Agent Performance.
Professional and friendly behaviour with customers creates a positive impact. Customers provide high ratings to agents who help them in their home-seeking journey.
Here are a few things you can do to ensure your Agent Performance stays consistent and does not negatively affect your SuperAgent status:
- Make sure you respond to your customers timely and with relevant information and not have any Unattended Enquiries.
- Professional and friendly behaviour with customers creates a positive impact. Customers provide good ratings to agents who help them in their home-seeking journey.
- Request your customers to provide you with positive feedback to increase your overall ratings.
- Remove the listings which are not available anymore.
When property seekers create a new lead, it is expected from agents to respond timely and with relevant information.
Unresolved customer enquiries that have not received a response or proper attention from the agent are called “Unattended Enquiries”.
Property Finder gathers this information by asking property seekers if the agent establishes contact with them and provides relevant information.
A high number of Unattended Enquiries negatively impacts your Agent Performance and SuperAgent status.
Property Finder actively gathers feedback from users on our platform about their interactions with listing agents.
This feedback typically consists of a rating between 1 and 5, with 1 being the lowest, among other things.
A high overall rating increases your Agent Performance, gets you the SupeAgent status, and gives you more exposure on our website.